For many reasons! I honestly blame the shipping company for having misleading software for delivery dates, but iBoomas did say they are committed to a better carrier. Now that I have the product, it is amazing. I love the zero-G, Thai stretching, and overall look of the chair. It's GREAT value for the price! My friend spent around $6000 on his chair which does exactly the same thing as this chair.

Chair is great and am happy with my purchase. If you are looking for a massage chair, this is the one for you. There are lots of options and am still exploring all the styles and settings. Seller kept us up-to-date re shipping. Chair came well packaged and is very heavy. Note that the chair is not delivered in the house. I suggest that you buy a "Shoulder Dolly" (available on Amazon) to move it in the house.